I give Expedia Cruises, Plano a 5 star rating for the following reasons. Ram has great information and knowledge on cruises and pays attention to customers vacation plans. He was able to research and find the best available deals in a short time and within my budget. I changed my vacation plans and dates multiple times, but Ram was patient with me, responded promptly and made suggestions accordingly, all the while being professional and friendly. On the departure day, I contacted him since I was stuck in traffic and getting dangerously close to missing the trip – He contacted the cruise line, alerted the port regarding my possible late arrival, stayed with me on the phone and ensured that I made it to the cruise. Ram made our travel effortless and we were able to focus on fun and relaxation! We will definitely use his services in next trip!! S.K.